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Feedback

We welcome your feedback (a complaint, a compliment, enquiry or suggestion) about your experience with Barwon Health.

You are welcome to provide your feedback through Barwon Health’s Consumer Liaison Office.

Our Consumer Liaison Office team will treat you with dignity and respect. In return, we ask you to extend the same consideration to our staff.

Please contact our Consumer Liaison Office either by post, email, phone or via the online form below.

Consumer Liaison Office
P.O. Box 281
University Hospital Geelong
Bellerine Street
Geelong VIC 3220

Phone: (03) 4215 1251

Please register your Barwon Health feedback with us below:

Please note, this is not for medical emergencies. In an emergency, call 000.

Providing feedback to the Health Complaints Commissioner

If you do not feel your complaint has been resolved through providing feedback to Barwon Health, you are welcome to provide feedback to Victoria’s Health Complaints Commissioner.

The Health Complaints Commissioner (HCC) responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at vic.gov.auor
  • Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint. 

Providing feedback to the Mental Health Complaints Commissioner

If you do not feel your complaint related to Barwon Health’s Mental Health Drug and Alcohol Services has been resolved through providing feedback to Barwon Health, you are welcome to provide feedback to Victoria’s Mental Health Complaints Commissioner.

The Mental Health Complaints Commissioner (MHCC) responds to complaints about mental health and drug and alcohol in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

  • Fill out a complaint form online at vic.gov.auor
  • Phone 1800 246 054 to discuss your complaint. 

Providing feedback to the Aged Care Quality and Safety Commission

If you do not feel your complaint related to Barwon Health’s Aged Care Residential Services has been resolved through providing feedback to Barwon Health, you are welcome to provide feedback to the Australian Government’s Aged Care Quality and Safety Commission.

The Aged Care Quality and Safety Commission responds to complaints about aged care residential services in Australia. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Providing feedback to the Disability Services Commissioner

If you do not feel your complaint related to Barwon Health’s NDIS Disability Services has been resolved through providing feedback to Barwon Health, you are welcome to provide feedback to the Victorian Government’s Disability Services Commissioner.

The Disability Services Commissioner responds to complaints about NDIS funded services in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:

Providing feedback related to misconduct

Complaints about certain serious misconduct or corruption involving public health services in Victoria can be made directly to the Independent Broad-based Anti-corruption Commission (IBAC). Barwon Health encourages individuals to raise their concerns with IBAC if they are uncomfortable raising their concerns directly with Barwon Health or if they feel some detrimental action has been, or may be taken against them if they make a complaint.

IBAC website: www.ibac.vic.gov.au 

Procurement complaints management procedure

Any vendor or prospective vendor wishing to express concern regarding our procurement activity can read Barwon Health's Procurement Complaints Management procedure and complete the form below, which will be forwarded to the Chief Procurement Officer.

Last Modified: Monday, 19 December 2022