Emergency Department
In an emergency, please phone Triple Zero (000)
On average, the Emergency Department at University Hospital Geelong treats more than 200 people on any weekday, and even more people on weekends and during holiday periods.
The dashboard below provides real-time information about how busy the Emergency Department is. This information is also displayed in the Emergency Department waiting room.
Rotate your mobile device for a better viewing experience. Please refer to the last update date and time.
| NORMAL | Even during normal activity staff are often busy and waiting times around an hour can be expected. |
| VERY BUSY | As we get busier, the number of people in the waiting room increases and the time you may need to wait for treatment gets longer. |
| EXTREMELY BUSY | When we are extremely busy, the waiting room often gets crowded and some people may need to wait more than four hours. |
What is triage?
When you present to the Emergency Department you will be seen by a triage nurse. Triage nurses are specially trained and highly-skilled to make the first assessment of patients arriving to emergency. The triage nurse will perform your initial consultation, ask for your symptoms and perform routine checks to determine your triage category. Triage categories are used by staff to identify the sickest and most urgent patients.
How long will I wait?
The sickest patients are always seen first and people with common illnesses and less urgent conditions may be asked to be seated in the waiting room. If the Emergency Department is experiencing normal activity and your condition is less urgent, you may have to wait around an hour. If the department is extremely busy you may wait more than four hours. The number of patients in the waiting room is not an indication of how busy the department is.
Going home
If you are discharged from the Emergency Department, please collect your belongings, including X-rays, medications and any medical documents. Please ask a staff member if you require a medical certificate. Do not leave the Emergency Department without informing a staff member.
Children's Emergency
A new entry for families with children requiring emergency care is open every day between 1pm to 9pm.
The public drop-off point and entry is located 100m east of the main Emergency Department entrance. This will provide a new dedicated children’s triage, assessment and waiting area.
Outside of these hours, families with children will enter through the main Emergency Department entrance.
This new separate area for children includes a new paediatric triage system, assessment, waiting area, dedicated treatment rooms and support spaces.
Other local health services
Private Hospital Emergency Departments in Geelong |
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| Name | Cost | Hours | Contact | ||||||||
| An out-of-pocket fee applies to most visits. | 7.00am - 10.00pm, 7 days. |
80 Myers Street, Geelong Ph 5226 8811 |
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An out-of-pocket fee applies to most visits. |
24 hours, 7 days. |
1 Epworth Place, Waurn Ponds Ph 5271 7000 |
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Urgent Care Centres |
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| Name | Cost | Hours | Contact | ||||||||
| Bulk-billed for eligible Medicare card holders. |
10am-9pm, 7 days |
155 Princes Highway, Norlane | |||||||||
| Geelong Priority Primary Care Centre | Bulk billing applies. No charge for non-Medicare card holders. |
7.30am-9pm, 7 days, including public holidays Christmas Day - 2pm - 9pm Appointments not required |
75 Roslyn Street, Belmont 3216 Ph 4206 7366 |
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Bulk-billed for eligible Medicare card holders. |
24 hours, 7 days. |
2-28 Connor Street, Colac Ph 5232 5100 |
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Bulk-billed for eligible Medicare card holders. |
24 hours, 7 days. |
Albert Street, Lorne Ph 5289 4300 |
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After hours GP
Home Doctor Service |
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| Name | Cost | Hours | Contact | ||||||||
|
13SICK National Home Doctor |
Bulk-billed for eligible Medicare card holders. |
Booking lines are open from 6pm weekdays, 12 noon Saturday, all day Sunday and public holidays. |
13SICK (137 425) |
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General Practitioners / Medical Centres |
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Health Direct: healthdirect.gov.au/australian-health-services |
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Helplines |
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GP After-Hours Helpline Victorians can now call the national after hours GP helpline directly for reassurance and practical medical advice. The helpline is free to callers from landlines within Australia and operates Monday to Saturday 6pm to 8am, and from 12noon Saturday to 8am Monday and on all public holidays. Ph: 1800 022 222 www.healthdirect.gov.au/after-hours-gp-helpline Nurse On Call Nurse On Call is a phone service that provides immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week. Ph: 1300 606 024 www.health.vic.gov.au/primary-care/nurse-on-call |
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Last Modified: Monday, 09 September 2024
Contact
Address: University Hospital Geelong, Ryrie Street emergency entrance, Geelong
Phone: (03) 4215 0100
Opening hours: 24 hours, every day of the year.
Children's Emergency
Opening hours: 1pm - 9pm, 7 days a week
Address: University Hospital Geelong, Ryrie Street - 100m east of the main Emergency Department entrance
Outside of these hours, families with children requiring emergency care will enter through the main Emergency Department entrance